Shipping issues during COVID-19

Can I still purchase from your website?

Yes! We're currently still able to accept orders and ship internationally. We recommend ordering to an address that you know you'll be able to access, such as your home, as opposed to business addresses that may have restricted access.

Are you shipping as normal?

We're trying our best! Unexpected minor delays are happening internationally. We will be sure to communicate any significant delays with you using the email address that you enter at checkout.

Can I change my delivery address?

We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this. If you want to change your delivery address, please be sure to contact our email: cs@gemlooks.com within 48 hours of placing your order, and send your order number and new address to us, it'll be included in the tracking information sent to you when your order's left the warehouse. Unfortunately, the Gemlooks Support Team aren't able to amend the delivery address after 48 hours of placing your order or if your order has been shipped.